Welcome to Boston Carriage. Boston Carriage is pleased to provide services to you subject to the following terms and conditions. Please read this agreement carefully, before accessing or using the Service. By using this web site and or the service, you expressly agree to be bound by the terms and Conditions set forth herein without limitation or qualification. and acknowledge that any other agreements between you and BostonCarriage.com are superseded and of no force or effect. All content in the BostonCarriage.com Website (the "Site") is intended only for residents of the United States. BostonCarriage.com maintains the Site for your personal use and information.
Waiting Time (Apply only for
point to point service)
Airport
Domestic Arrivals: Waiting charges begin 15 minutes
after the scheduled pick-up time. After 15 minutes, waiting time is
retroactive to the scheduled arrival time. Waiting Time charges are assessed
hourly. We do not charge any waiting time fee for any flight delays. Please note
we must have the proper flight number & airline on airport pickups.
Airport International Arrivals: Waiting charges begin 45 minutes
after the scheduled pick-up time on departures. After 45 minutes, waiting
time is retroactive to the scheduled arrival time. Waiting Time charges are
assessed hourly. We do not charge any waiting time fee for any flight delays.
Please note we must have the proper flight number & airline on airport pickups.
Non-airport Pickups: Waiting charges begin 15 minutes after the
scheduled pick-up time. After 15 minutes, waiting time is retroactive to
the scheduled pick-up time. Waiting Time charges are assessed hourly.
Train schedules cannot be monitored therefore billing begins at the
scheduled pick-up time.
All Cancellations
The date on which the cancellation notice is received by Boston Carriage its agents
will determine the applicable cancellation fee. It would be advisable
to follow up with a phone call. We do not take any responsibility for
cancellation fees resulting from mistakes, the weather, flight cancellations, family emergencies, double
booking or wrong dates or information. Only if a cancellation request is made within
1 Hour after the reservation was made it can be cancelled free of cost.
If
cancellation is made after 1 Hour of reservation there will be no refund of deposit.
Charge backs from credit card issuing
banks are subject to the above policies.
Point to Point Service Cancellations
Round Trips
must be cancelled as two separate reservations. A cancellation fee equal to
30% of the trip cost will be charged for any cancellation from time of booking up
to 24 hours before scheduled pick-up time. Cancellation within 24 hours of scheduled pick up time
will result in a full charge equal to the cost of the trip.
A nonrefundable deposit of 30% is required for reservations.
Charge backs from credit card issuing
banks are subject to the above policies.
Hourly Service Cancellations (Applies to all vehicles)
A nonrefundable
deposit of 30% will be charged at the time of booking. Cancellations within 7 Days
of scheduled pickup time forfeit 100% of the total bill.
Charge backs from credit card issuing
banks are subject to the above policies.
Wedding and Prom Package Cancellations (Applies to all Vehicles)
All Wedding
and Prom Package Deals are 100% Non-Refundable from the date and time that the booking
is made, whether or not the service is used.
Packages are Billed garage to garage, the hour starts from the time the vehicle
leaves our facility in Boston until the vehicle arrives back to our facility in
Boston.
Charge backs from credit card issuing banks are subject to the above policies.
Changes in Booking.
Any change to an existing reservation has to me made by calling 617-314-6538. When the change is made, a revised email will be sent to the customer with the updated information. During a service, if the customer changes the drop off location, additional charges will apply based on the new location. For hourly service, additional hours can be added at the same rate of the original booking ( As long as the vehicle is available). Boston Carriage reserves the right to refuse to extend the service if the vehicle is not available, ending the service at the original contract agreement.
During the Service/Ride
Boston Carriage is not responsible for personal property left in vehicle. All vehicles are none smoking. Passengers are prohibited to open the vehicle door while the car is moving, throwing objects from the vehicle or shouting and sticking body parts out. Food consumption is not recommended and alcohol is only allowed in the limousines. If any of the passengers get sick in the vehicle, and/ or damage the interior of the vehicle a $300 cleaning fee will be charged to the credit card on file.
The customer accepts a minimum monetary responsibility of $300 for any "Physical Damage" to the vehicle caused by any passenger. This includes damage resulting from improper use of the vehicle and its contents, including but not limited to audio/video equipment, lighting, upholstery, carpet and all other exterior/interior vehicle components. Decision as to the unusual use or wear of the vehicle rests solely with Boston Carriage Com Inc.
Standing up in the vehicles is prohibited, even if the vehicle is stopped in traffic. All passengers should be seated at all time. Underage passengers should always be accompanied by one or two adults.
Passengers will allow the chauffeur to open and close all doors at all times to ensure the safety of all passengers and the vehicle. Clients and their guests agree to maintain acceptable personal conduct at all times.
Where To Meet Your Driver at Logan Airport
At each terminal there is a
"limo stand" designated area by Massachusetts port authority.
Terminal 
Go outside the baggage claim, cross over two traffic lanes and walk to the left
to Meet your driver at the designated limo stand.
Terminal 
Pickups are at the arrival level. Go outside the terminal, cross 2 traffic lanes into the garage. There will be a big sign for limos. Driver will be waiting with your name on a sign.
Terminal 
From baggage claim take the elevator to central parking ground level . As soon as you exit you will see the limo pickup area.
Terminal 
Proceed to the terminal exit. Go outside the
door, cross over two traffic lanes and walk to the left. Driver will be waiting
for you at the limo stand.
Boston South Station (All Trains)
Exit South station terminal to Atlantic Ave.
Walk to the left towards taxi stand.
No-Show Fee
A no-show
fee equal to the total trip cost plus applicable waiting time will be charged when
the passenger fails to show at the designated location. In order to avoid
this charge, passengers should not leave designated pickup locations without calling
Boston Carriage at 617-314-6538.
Surcharges
An early morning surcharge will be added for service scheduled Before 6:00 am
or after 12:00 midnight.
All out-of-pocket charges, including two-way tolls, parking, airport fees will be
billed to customer.
Stops are charged
$20.00 each for
in route stops, apply only to flat rates (Point to Point Service).
All rates exclude 20% service fee and 10% Administrative Fee.
There is a $35.00 surcharge for service scheduled Easter Sunday, Memorial Day, Independence
Day, Labor Day, Thanksgiving, Christmas Day, New Year's Day, and after 5:00 p.m.
Christmas Eve and New Year's Eve.
note: A nonrefundable deposit of 30% is required
for reservation.
Methods of Payment
We accept
cash and most major credit cards, AMEX, Master Card, Visa, and Discover
cards.
Hourly Rates
Hourly rates
are Billed from the time the driver leaves the BostonCarriage.com facility in Boston
MA, until the time he returns. Fractions of an hour are charges at a half-hour rate.
Gratuity and tips
BostonCarriage.com
chauffeurs receive the 20% service fee in full as their gratuity.
We reserve the right
BostonCarriage.com, Inc. reserves the right to cancel any Service without Refund,
If the Operator or the Office feels that the Renter/Party of the Renter is putting
the Operator or The Mode of Transportation or The Renter/Party of the Renter in
danger of Injury. Or if the Renter/Party of the Renter is in the possession of any
Illegal Material or Substance, this service will be canceled without refund. This
is without exception.
Electronic Communications
When you visit BostonCarriage.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Other
BostonCarriage.com shall not be liable for circumstances beyond its control
including weather, road conditions and breakdowns. Boston Carriage reserves the
right to substitute vehicles for reasons
beyond it's control if
While every effort is made to ensure specified times are met, if the limousine
is late in excess of 30 minutes due to unforeseen traffic, uncontrollable
weather conditions, or other circumstances beyond our control, the customer has
the option to cancel the service and receive a full refund on the unused portion
of the trip. However, if the clients choose to still take the service, then no compensation may be claimed.
